OUR POLICY

Cancelling or Rescheduling Appointment Policy

We understand that life happens, and sometimes plans change. However, to respect the time of both our clients and our therapists, we require at least 24 hours' notice for any cancellations or rescheduling of appointments. Failure to provide at least 24 hours' notice will result in a full charge for the missed appointment.

If you are unable to attend your scheduled appointment, please contact us as soon as possible so that we can open up the time slot for another client. By doing so, you can avoid any cancellation fees, and someone else will have the opportunity to book the slot.

We appreciate your understanding and cooperation in adhering to this policy, as it helps us maintain a high level of service for all our clients.

Permanent Makeup Appointment Policy

For all permanent makeup tattoo appointments, we require a $100 deposit at the time of booking to secure your appointment. To make the payment process easier for you, we will contact you directly to collect your deposit. We accept credit cards or, alternatively, money transfers via e-transfer.

Your deposit is fully refundable if you cancel or reschedule your appointment with at least 7 days' notice before your scheduled appointment date. Please ensure you inform us within the specified time to avoid forfeiting your deposit.

Should you have any questions or concerns regarding this policy, or if you need further assistance, don’t hesitate to get in touch with us. We’re here to help!